Providing our customers with the best user experience is a priority for us. Since our offerings are web-based, there are certain system requirements that need to be in place for the assessments and related services to run smoothly.
Providing on-going technical and customer support is possible only when these 'recommended requirements' are met. Any requirements that fall out of the lists below may have limited support.
The recommended requirements are:
Device Type
- PC
- Apple Mac
- iPhone (5s, SE, 6, 6 plus, 7, 8, 8 plus, X, Xr, Xs, Xs Max and onwards)
- iPad (all Air versions, all Pro versions, 5th Gen and 6th Gen and onwards)
- Other Smart Phones
- Other Tablets
Operating System
- Windows (10)
- macOS (10.12.x Sierra, 10.13.x High Sierra and 10.14.x Mojave)
- iOS (10.x. 11.x, 12.x)
- Android (7.x Nougat, 8.x Oreo and 9.x Pie)
Browser
- Google Chrome (55 and onward)
- Mozilla Firefox (52 and onward)
- Microsoft Internet Explorer (11)
- Microsoft Edge (Latest, for Windows and Android)
- Apple Safari (10 and onward)
Other Requirements
Internet Bandwidth
Our tools and services require a stable and consistent internet connection. An ADSL connection with a minimum advertised speed of 8 Mbps is typically sufficient. For mobile devices, a standard 3G or 4G connection is recommended to ensure optimal performance.
Security & Privacy
In most cases, configuring your firewall to access our services is not necessary. However, there is a small chance that adjustments may be needed. If you encounter issues, we recommend consulting with your system administrator or IT support before making any changes to your firewall settings.
Device Speed & Performance
Our services generally run smoothly on most devices. For the best experience, we recommend using devices that are no more than 5 years old. Older devices may experience reduced speed and performance, which can affect your user experience.
Software Requirements
In addition to the operating systems and browsers mentioned above, any modern and up-to-date PDF viewer will work to access PDF files generated by our website.