Providing our customers with the best user experience is a priority for us. Since our offerings are web-based, there are certain system requirements that need to be in place for the assessments and related services to run smoothly.
Providing on-going technical and customer support is possible only when these 'recommended requirements' are met. Any requirements that fall out of the lists below may have limited support. For more details please refer to the 'Minimum Requirements' section below.
The recommended requirements are:
Device Type
- PC
- Apple Mac (See Operating System for more detail)
- iPhone (5s, SE, 6, 6 plus, 7, 8, 8 plus, X, Xr, Xs, Xs Max)
- iPad (all Air versions, all Pro versions, 5th Gen and 6th Gen)
- Other Smart Phones (See Operating System and Minimum Requirements for more details)
- Other Tablets (See Operating System and Minimum Requirements for more details)
Operating System
- Windows (10)
- macOS (10.12.x Sierra, 10.13.x High Sierra and 10.14.x Mojave)
- iOS (10.x. 11.x, 12.x)
- Android (7.x Nougat, 8.x Oreo and 9.x Pie)
Browser
- Google Chrome (55 and onward)
- Mozilla Firefox (52 and onward)
- Microsoft Internet Explorer (11)
- Microsoft Edge (Latest, for Windows and Android)
- Apple Safari (10 and onward)
Other Requirements
Internet Bandwidth
As our tools and services are web-based, a stable and persistent internet connection is required. Typical ADSL (8Mbps advertised speed) is sufficient. For mobile devices, typical 3G or 4G connection are required.
Security & Privacy
In most cases, configuring firewalls to allow access to our services is not needed. However, there is a small chance a firewall may need to be configured. If this is the case, please consult with your system admin before making any changes to the firewall.
Device Speed & Performance
Device speed will not usually affect our services or user experience. However, devices that are between 0 - 3 years old will work best and provide a smoother user experience. The speed and performance will vary greatly for any device that is older than 3 years.
Software
Other than the operating systems and browser requirements listed above, any modern and updated PDF viewer can be used to view the PDF files that can be downloaded from our website.